If you encounter any technical difficulties while viewing videos or content, before contacting me, please go through the series of steps below to problem solve on your own to see if this resolves the situation. Thank you!

  1. If you are having difficulty loading content, try logging out and signing back in.
  2. If your content isn’t loading try switching back and forth from full screen to normal screen preview to quickly reload your content.
  3. Try on a different browser - Google Chrome seems to be the best one to use with Thinkific.
  4. Go to: http://www.refreshyourcache.com/en/home/ and refresh your cache. Sometimes browser caching can cause problems and doing a refresh is the solution.
  5. Try opening in a Private window in your browser of choice (e.g. Chrome's Incognito Mode, or Firefox's Private Window). This opens a fresh browser window without any extensions or settings blocking your content.
  6. Restart the device. When all else fails, this sometimes is the one that works!
  7. Try on a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). Sometimes a certain device has trouble with a content type.